Improving Teller Performance:
Head Teller Development
Webinar OR Recorded Webinar + Free Digital Download
Tuesday, December 4, 2018
12:00 pm – 1:30 pm Pacific
1:00 pm – 2:30 pm Mountain
2:00 pm – 3:30 pm Central
3:00 pm – 4:30 pm Eastern
The head teller is one of the most important supervisors in your financial institution! A skilled head teller means greater productivity and greater profit. This session will teach head tellers how to bring out the best in their team and themselves – increasing professionalism, productivity, and the bottom line! Head tellers will learn how to empower their staff, conduct efficient staff meetings, and use feedback to improve frontline performance.
Participants will receive two surveys to learn more about their team and corporate culture. In addition they will receive a personal development plan outline. A unique performance evaluation form will be provided that will help both supervisors and team members develop their banking skills. This one-of-a-kind webinar will cover communication methods, motivation, service orientation, training, and performance feedback. It will be the best training your head teller receives this year!
- Basic principles of managing and motivating people
- Tips on delivering memorable training material that will be retained
- Strong organizational skills to improve everyone’s performance
- Developing your staff one-by-one by using a personal development plan
- Conducting effective staff meetings
- How to use positive, constructive feedback
- TAKE-AWAY TOOLKIT
- Training options that provide a variety of ways to learn
- Sample surveys to identify specific staff and institution needs
- Sample performance evaluation
- Website references with useful financial industry information
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
Attendance verification for CE credits provided upon request.
WHO SHOULD ATTEND?
This informative session is designed for head tellers; however, staff will also benefit as it will open communication within the team.
Please note: The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone.
ABOUT THE PRESENTER – Molly Stull, Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, acquisitions of branches, mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process they will be more compelled to follow the procedures. Molly holds a Bachelor’s from the University of Akron and an MBA from Ashland University.
THREE REGISTRATION OPTIONS
Note: All materials are subject to copyright. Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited. Print materials may be copied for eligible participants only.
1. LIVE WEBINAR
The live webinar option allows you to have one internet connection from a single computer terminalYou may have as many people as you like listen and watch from your office computer. Registrants receive a website address and passcode that allows entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed prior to the broadcast. You will need the most-current version of Adobe Reader available free at www.adobe.com.
2. RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.
The recorded webinar may ONLY be ordered for 6 months following the live webinar. In addition, the download must be completed within 6 months of the live webinar date.
3. BOTH LIVE WEBINAR & RECORDED WEBINAR + FREE DIGITAL DOWNLOAD
Options 1 and 2 described above.
AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE