Virtual Banking Supervisor - Starion Bank, Bismarck-Mandan

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Starion Bank

Starion is a growing community bank known for providing local leadership, personalized service and community loyalty. We foster a culture where you can grow professionally and personally, and treat employees as our most important organizational asset.

Virtual Banking Supervisor

At Starion Bank, we’re looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you’ll feel valued and inspired to contribute your unique skills and experience.

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Located in the Bismarck-Mandan area, the Virtual Banking Supervisor is responsible for leading and directing virtual banking operations; ensuring quality customer service, employee growth and development, achievement of assigned metrics and goals, sales and financial direction of virtual banking. Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring supervisor level approvals.

Superior customer service, problem solving and relationship management skills with the ability to convey a positive attitude and remain a high degree of confidentiality, diplomacy, tact and salesmanship is essential to the success of this position.

This position will build new and maintain existing customer relationships, resulting in outcomes that define a great customer experience. As a working manager, the Virtual Banking Supervisor must know the features and benefits of the bank’s products and services to present them effectively to maintain profitable customer relationships while satisfying and exceeding customer financial needs and expectations.

At times, this position will be responsible for taking incoming phone calls and processing transactions.

Qualified candidates will have an associate’s degree and have at least five years of similar or related experience. Prefer experience in a call center or customer service center setting and a general understanding of standard bank transactions as well as common products and services.

Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.

Join our team and work at a bank recognized as “Best of the Best” by Independent Business magazine and “50 Best Places to Work” by Prairie Business magazine and “Top 10 Workplaces” by Bismarck-Mandan Young Professionals Network! Apply online at www.starionbank.com/careers.

Starion is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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