2019 Certified Frontline Professionals Fall Seminar:
I'm Smiling but I'd Really Like to Slap You - Overcoming Negativity
September 11, 2019, Minot
Grand Hotel, 1505 North Broadway
5:30 pm - 9:00 pm
Statistics tell us that 78% of conversation daily is negative.
Good Grief!! Are you part of the problem or the solution?
Come and meet the hysterically funny NEGATIVE NELDA! As a whining, complaining, pessimistic ol’ gal, she will help you see and hear the personification of negativity. Truth is, she may even help you see that self-defeating behavior in yourself and ultimately give you some tools to deal with it. Guaranteed to improve the attitude...maybe even your sex life. Ok, I was kidding about that last part, but who knows?
√ Understand negativity and its causes
√ The high cost of negativity in the workplace: turnover, lack of trust, burnout and lethargy
√ Explore the many disguises of negativity: Blamers, Chronic Complainers, Nasty-Nicers, Yes But-ers, Whiners, Procrastinators and many more
√ Clearly define pessimism and optimism
√ Learn how to replace negative self talk with positive affirmation
√ Explore the effects of attitude
√ Discuss the importance of humor in every situation
√ Define Re-framing: getting a new perspective
√ Acknowledge the power of thankfulness and gratitude
√ Empower and energize attendees to bring about change in their own lives
PRESENTER Jenny Nolen
Known as “One Funny Lady”, Jenny Nolen has been in the national spotlight as an entertainer, speaker and trainer for well over a quarter of a century. To say that she is contagious is an understatement. She is enthusiasm personified! As a very unconventional presenter, Jenny will go to any length to make sure her audience is relaxed, has fun, and is ready to learn and retain! Whether using props, singing, quoting poetry or performing magic, attendees will leave not only having laughed a lot, but also with valuable lessons in wit, wisdom and wonder.
WHO SHOULD ATTEND
This highly informative session is designed for all bank employees including but not limited to Frontline and New Accounts Personnel, Branch Managers, Market Presidents, Lenders and Officers.
ICBND Member $149.00 per person for first two attendees from same institution $109.00 per person thereafter
ICBND Member Last Minute Rate $199.00 per person for first two attendees from same institution, after Aug. 20 $159.00 per person thereafter
Prospective ICBND Members $204.00 per person for first two attendees from same institution $174 per person thereafter
Prospective ICBND Members Last Minute Rate $254.00 per person for first two attendees from same institution, after Aug. 20 $224.00 per person thereafter
Individuals canceling 15 days prior to seminar date will receive 100% refund; 14 to 7 days prior to seminar date will receive 50%; less than 7 days prior to seminar date will receive no refund.