To your customers, your frontline personnel are the face of your bank. Research indicates that satisfaction with your frontline staff is critical to your highest priority customers—and their satisfaction with your bank.
The ICBND Certified Frontline Professional program gives the employees who greet and serve your customer base long-term training to represent your bank in the best possible way.
The Women in Community Banking Summit offered in the spring, and the Frontline Professional Sessions are offered in the fall, allows attendees to receive certification once they’ve attended two sessions in one calendar year. Annual re-certification requires attending one further session each calendar year. All Certified Frontline Professionals will receive a Certificate of Frontline Professional status each year they are certified.
With Certified Frontline Professional employees, your customers will be faced with the utmost professional knowledge and courtesy.
Consent for Use of Photographic Images – Registration and attendance at, or participation in, ICBND meetings and other activities constitutes an agreement by the registrant to ICBND’s use and distribution (both now and in the future) of the registrant’s or attendee’s image or voice in social media, photographs, videotapes, electronic reproductions, and audiotapes of such events and activities.